Compliance Category
Patient satisfaction: It’s more about needs than wants.
In light of the United States Department of Health and Human Services’ (HHS) launching of their Hospital Compare data base this week it seems only fitting that a few words of prose be devoted to the subject of healthcare transparency and patient satisfaction.
Healthcare organizations have been developing transparency exhibits for both public and organizational member viewing for some time now. Popular content that seems to be somewhat universal from many of these initiatives include infection rates from invasive catheters, numbers of patient falls, hand washing compliance percentages, as well as other indicators of quality.
